Returning an Item
Here at Verbero.com we want you to be fully satisfied with every item that you purchase from us. If you are not 100% satisfied with an item that you have purchased, you may return or exchange your NEW and UNUSED item within 30 days of your delivery/purchase date for a full refund of the purchase price, store credit, or a new item(s). The item(s) must be sent back to Verbero.com at your expense. We cannot accept returns on the following items:
● Mouth Guards (Unless Factory Sealed.)
● Jock/Jill Shorts and Pants (Due to health regulations)
● Any customized jersey (Heat Pressed, logo'ed, etc.)
● All Clearance items
Please indicate the order number if you have it. If you don't know your order number, please include your name and phone number we can reach you at. In the case of exchanges, you must pay $9.00 for any reshipment of items. This applies to any order which Verbero.com has fulfilled correctly. If you received an item which you did not order/we shipped incorrectly, please call us. In cases where we made an error, we can send you a prepaid label via e-mail for you to return the product to us. Again, Verbero only pays for the shipping if we are incorrect in the items you receive. If the issue with your product is incorrect sizing, but we shipped the correct product you ordered, you must return them at your expense.
Stick And Shaft 30-Day Limited Warranty
All Verbero Composite Sticks and Composite Shafts are covered by a 45-day limited warranty against manufacturer's defects only (Composite Blades, Wood/ABS Sticks, and Wood/ABS Blades are not covered under this warranty). This is a one-time replacement only. This warranty only covers damage and/or premature breakage caused by a manufacturer’s defect.
Verbero.com will replace any defective stick or shaft for a period of 45 days from date of delivery, under the following conditions:
● You must provide the original receipt or proof of purchase.
● The stick or shaft must be broken during normal, correct use.
● The shaft and blade must not have been exposed to excessive heat or an open flame.
● The stick wasn't used on a rough surface (excessive wear on the blade bottom does not constitute a manufacturer's defect.
**Warranty coverage will be determined exclusively by the Employees/Managers of Verbero.com. This warranty does not apply to Semi-Pro, College, or Pro level teams and players.
To return the stick, follow these steps:
● E-mail firstname.lastname@example.org to obtain an RA#.
● Once your RA# is issued, you have 14 days to return the stick to us. The stick must be sent at your expense.
*Please include the original proof of purchase.
● We will contact you once we make our determination as to whether or not your stick qualifies for a replacement under our warranty.
Hockey Visor Care
Your visor comes with an anti-fog coating. If you clean it with dish soap or alcohol wipes it will degrade the anti fog coating.
If you use things like Pledge then it will essentially leave a polish/wax layer on top of the anti-fog coating.
Ultimately fog is created by having small micro-particles and indentations in the visor which trap air. Keeping it as smooth as possible will make it anti-fog.
The best method starting out is to not use anything harsh on them. Don't use dish soap or alcohol wipes/sprays or anything branded as a "visor cleaner" (because it's probably just an alcohol solution). Just rinse with water before/after each use and store in a helmet bag, old t-shirt or pillowcase. Rinsing with water will make the factory-installed anti-fog and/or anti-scratch coating last a lot longer.
The visor should be replaced every 6 months due to the plastic it is made of. Plastic degrades in the sun or if it is stored in a hockey bag. The optimal height for the visor is centered in the middle of your eyes. Do not wear the visor above or below that point.
**The visors are not approved by HECC and should not be used if the intent is to get full protection for your face. Most NCAA schools and leagues require a face shield.
Warranty of Verbero products (excluding sticks, see above)
All products manufactured for Verbero have a 90-day limited warranty against manufacturer defects, similar to the sticks. This applies to all protective equipment (such as gloves, helmets, shin guards, etc.) and accessories. If you feel that your product is defective or doesn't perform as well as you felt it should, you can follow the same steps for obtaining an RA# as you would for the sticks. In the same way, we will visually inspect the product to determine whether or not the product is deemed replaceable under the warranty and was not subject to misuse. If we do deem a replacement necessary, Verbero will cover the shipping of the item to you. You must return the product at your own expense.