Returning an Item
You may return or exchange your NEW and UNUSED item within 30 days of your delivery date for a full refund of the purchase price, store credit, or a new item(s). The item(s) must be sent back to Verbero.com at your expense and we do not refund original shipping unless Verbero Inc. can made an error on your order.
We cannot accept returns on the following items:
- Mouth Guards (Unless Factory Sealed).
- Custom Apparel / GameWear (jerseys, socks, shells etc.)
- Jock/Jill Shorts and Pants (Due to health regulations)
- Any customized jersey/apparel (Heat Pressed, logo'd, etc.)
Please email Team@verbero.com and indicate the order number if you have it. If you do not your order number, please include your name and phone number so we can recover your order details. Verbero will generate a RMA for you to initiate your return.
In the case of exchanges, you must pay $19.00 for any reshipment of items. This applies to any order which Verbero.com has fulfilled correctly. If you received an item which you did not order/we shipped incorrectly, please email Team@verbero.com. In cases where we made an error, we can send you a prepaid label via e-mail for you to return the product to us. Again, Verbero Inc. only pays for the shipping if we are incorrect in the items you receive. If the issue with your product is incorrect sizing, but we shipped the correct product you ordered, you must return them at your expense.
Send your returned item(s) to;
US Based Orders:Verbero Inc.c/o Bowman Logistics11710 Hopewell Rd, Suite 1BHagerstown, MD 21740Attn: Rick Schulman______________________________________________________________Canadian Based Orders:Verbero Inc.c/o Duplium127 Jardin Dr.Vaughan, ON L4K 1X5
Stick And Shaft Policy
Our sticks are time tested and we stand by their performance and durability while acknowledging that the game of hockey inherently exposes the hockey stick to damage by way of slashing, cross checking, incidental contact and Verbero is not responsible for damage to our sticks as we cannot assess the actual causes of potential damage.
Hockey Visor Care
Your visor comes with an anti-fog coating. If you clean it with dish soap or alcohol wipes it will degrade the anti fog coating.
If you use things like Pledge then it will essentially leave a polish/wax layer on top of the anti-fog coating.
Ultimately fog is created by having small micro-particles and indentations in the visor which trap air. Keeping it as smooth as possible will make it anti-fog.
The best method starting out is to not use anything harsh on them. Don't use dish soap or alcohol wipes/sprays or anything branded as a "visor cleaner" (because it's probably just an alcohol solution). Just rinse with water before/after each use and store in a helmet bag, old t-shirt or pillowcase. Rinsing with water will make the factory-installed anti-fog and/or anti-scratch coating last a lot longer.
The visor should be replaced every 6 months due to the plastic it is made of. Plastic degrades in the sun or if it is stored in a hockey bag. The optimal height for the visor is centered in the middle of your eyes. Do not wear the visor above or below that point.
**The visors are not approved by HECC and should not be used if the intent is to get full protection for your face. Most NCAA schools and leagues require a face shield.
Warranty of Verbero products (excluding sticks + Custom items - see above)
All products manufactured for Verbero have a 30-day limited warranty against manufacturer defects. This applies to all protective equipment (such as gloves, helmets, shin guards, etc.) and accessories.
If you feel that your product is defective or doesn't perform as well as you felt it should, you can email firstname.lastname@example.org to initiate the process. Upon return, Verbero will visually inspect the product to determine whether or not the product is deemed replaceable under the warranty and reserves the right to make such determinations. If we deem a replacement necessary, Verbero will cover the shipping of the item to you. You must return the product at your own expense.