VERBERO’S

FREQUENTLY ASKED QUESTIONS

What kinds of questions can Stacey answer?

Stacey can instantly help with product info, sizing, production timelines, return policy, and warranty terms.

When is Stacey online?

Stacey is awake 24/7. If you write outside of our normal human-chat hours (Mon-Fri 9 am-5 pm CST) she’ll still give you her best answer and, if needed, log your email so our human team follows up the next business hours.

What if Stacey can’t solve my problem?

She’ll offer to open a human ticket. You can also reach us directly:

  • Email: orders@verbero.com (For orders inquries. Answer within 1 business day)
  • Email: team@verbero.com (For general inquiries. Answer within 1 business day)
  • Email: sales@verbero.com (For Team Store and Bulk Order inquiries. Answer within 1 business day)

How long does a human support ticket take?

We answer every inquiry in the order it’s received. Typical first response:

  • Email / ticket: within 24 h (Mon-Fri)

Can I speak to a real person after talking to Stacey?

Absolutely. Type “talk to an agent” and Stacey will collect your name, email, and a short note. A Verbero team member will personally follow up during the next business hours (sooner if it’s urgent and you flag it). As for the images, I can ask Morgan. I'll send you when I get them.
I also have a question. Maybe you might know the answer. This might not be applicable right away but is there a way we can add a portal link on the website so that visitors who had placed an order with us can click the link and they will be redirected to the said portal and they can input an order number and will be able to see the status of their order?

Customer Praise
Ema Lawarance
"I got the jerseys! They are amazing!!!! The team absolutely loves them! Thank you so much to you and your team!"
Ema Lawarance

Madeline Lewis

Ema Lawarance
"I got the jerseys! They are amazing!!!! The team absolutely loves them! Thank you so much to you and your team!"
Ema Lawarance

Madeline Lewis