I paid for expedited shipping, when can I expect my items?

If you placed your order before 12pm, you should expect your products within the time estimated during checkout. All orders placed after 12pm will be fulfilled the following day. For all skate orders, please allow two additional business days for in house assembly. 

How do I return an item or get a warranty exchange?

Click here to initiate a Return, exchange or warranty claim. Please, also refer to our Return and Warranty Policies for more information.

I'm not sure about the size/curve/flex of the item I'm interested in. Do you have a chart?

We have several Size Charts available to make your shopping experience easy and straightforward. If you still have questions, please Contact Us and we will be happy to help.

I want to bake my skates. Do you have any recommendations?

Our Vortex skates are heat moldable and, due to their pure carbon construction, respond very well to this treatment. We will mail baking instructions with your purchase, but if you lost them, or need a new copy, you can download them here

Would any other holder/chassis fit my Vortex boots?

Yes! We made the Vortex boots with this specific question in mind. You can fit the most popular holders and chassis on our boot without issue. Just make sure you have a professional or a pro-shop mount them for you.