Return and Warranty Policies - Verbero™

Return and Warranty Policies


Here at Verbero™, we confidently stand behind the quality of our expertly crafted products. However, if your product is not satisfactory, you may return it for a refund/exchange, according to the following policies:  

RETURNS

For all returns, an original receipt is required from www.verbero.com, or an authorized Verbero™ dealer. Please keep a photocopy of your receipt for your records. All returns of unused items must be processed within 30 days of purchase. To be eligible for a free return, your item must be unused and in the same condition that you received it. 

For all exchanges, once your product is received and inspected, we will send you an email to notify you that we have received the returned item. Refunds and exchanges are processed within 72 hours of receipt of the goods. 

*ALL RETURNS WITHOUT THE REQUIRED INFORMATION WILL BE DENIED*

    WARRANTIES

    Skate Boots

    Warranty Duration: 90 days from the consumer date of purchase
    While warranty exceptions are unlikely, if it has been more than the specified duration since your purchase and you have the original receipt from www.verbero.com or an authorized Verbero dealer, you may contact us at warranty@verbero.com 

    Skate Holders

    Warranty Duration: 365 days from the consumer date of purchase
    While warranty exceptions are unlikely, if it has been more than the specified duration since your purchase and you have the original receipt from www.verbero.com or an authorized Verbero dealer, you may contact us at warranty@verbero.com 

    Skate Runners

    Warranty Duration: 90 days from the consumer date of purchase
    While warranty exceptions are unlikely, if it has been more than the specified duration since your purchase and you have the original receipt from www.verbero.com or an authorized Verbero dealer, you may contact us at warranty@verbero.com 

    Gloves / Pants

    Warranty Duration: 90 days from the consumer date of purchase
    While warranty exceptions are unlikely, if it has been more than the specified duration since your purchase and you have the original receipt from www.verbero.com or an authorized Verbero dealer, you may contact us at warranty@verbero.com 

    Composite Sticks

    Warranty Duration: 30 day limited warranty from the consumer date of purchase
    There is a 30-day limited warranty on composite sticks. Verbero™ Hockey, Inc. will provide a one-time replacement of your composite stick IF BROKEN DUE TO A MANUFACTURING DEFECT within 30 days from the consumer date of purchase. Please contact us at warranty@verbero.com 

    Important Instructions:

    • Once you have contacted us about your broken stick, you must return your broken stick along with the required information within 14 days from the date the return was created. All shipping expenses are the responsibility of the consumer.
    • Broken sticks are not eligible for a refund, regardless of the nature of the break.
    • Please note: Upon examination of returned stick, if Verbero™ determines that there is a manufacturing defect, we will ship the same or equivalent model stick replacement to the address you provide. We must have a full mailing address; we cannot ship to P.O. Box numbers.
    • Verbero reserves the right to substitute if the requested model is not available. Please note the one time replacement stick is not covered under warranty.
    • The warranty policy does not cover any breakages due to misuse or abuse. We will not return or repair the stick/shaft/replacement blade or provide a refund.
      Important exclusions/limitations

      This warranty limits the duration of any implied warranties, such as the warranty of merchantability or fitness for a particular purpose, to the duration of this express warranty. In addition, this warranty excludes our liability, special, indirect or consequential damages.

      How does local law relate to this warranty?

      This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

      Ways To Contact Us:

      • Initiate a return or exchange: You may initiate a return or exchange through our dedicated page. Please include all required details. A Return Authorization will be created and sent with the necessary Return Authorization number and shipping instructions.